Aftermarket Support in the Project Lifecycle
Aftermarket support should never be an afterthought. At Intec Automation, our Aftermarket team gets involved at the onset to protect your investment. Working with the design teams early for considerations with equipment access, serviceability, and identification of spare parts, including critical, wearable, and long lead items. We also work with our customers to understand requirements for equipment logistics and preventative maintenance and service schedules, which are tailored to each customer’s needs.
Meet Our Aftermarket Leadership
Kate Crossan, our Aftermarket Sales and Service Leader, is committed to ensuring that every customer receives the support they need. Since joining our team in 2009, Kate has become our "Intec Champion" for post-shipment customer service. With years of experience in building long-lasting customer relationships and managing automation services, Kate collaborates closely with customers to assess their specific needs and is dedicated to providing effective solutions that minimize disruptions.
"Our goal is to establish long-term and enduring partnerships; we are committed to providing support long after a machine has been shipped. To achieve this, we ensure that our customers always receive the assistance they need. As equipment evolves, operators change, and processes shift, we are here to help keep everything running smoothly." - Kate Crossan
Need Support? We’re Here to Help!
Your business operates on a complex system, and ensuring its efficiency is our top priority. Whether you need assistance with technical troubleshooting to resolve system errors, on-site service for maintenance or repairs, access to critical spare parts to minimize downtime, or comprehensive system upgrades to enhance performance, our dedicated team is ready to assist you every step of the way. We are committed to keeping your equipment running smoothly and ensuring that your operations continue without interruption.
How to Request Support
Call Us: 603-332-7733
Email Us: Send your request to service@intecautomation.com for a prompt response.
Online Form: Fill out our Service & Support Request Form for the fastest response: