Optimizing Your Automation Investment for Long-Term Success

At Intec Automation, our Aftermarket Service and Support team is dedicated to ensuring your ongoing success throughout the entire lifecycle of your equipment.

With our dependable and knowledgeable support, you can minimize downtime and maintain the efficiency of your operations. We’re here to ensure that you have the resources and expertise necessary to keep everything running smoothly, allowing you to focus on achieving your organizational goals.

Aftermarket Support in the Project Lifecycle

Aftermarket support should never be an afterthought.  At Intec Automation, our Aftermarket team gets involved at the onset to protect your investment.  Working with the design teams early for considerations with equipment access, serviceability, and identification of spare parts, including critical, wearable, and long lead items.  We also work with our customers to understand requirements for equipment logistics and preventative maintenance and service schedules, which are tailored to each customer’s needs.

Comprehensive Aftermarket Service & Support

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We offer a range of services including:

Equipment Logistics

Handling and transporting capital equipment demands expertise and meticulous attention to detail. Whether your valuable machinery is being transported across state lines, throughout the country, or globally, we take careful measures to ensure it is securely packaged and crated. We provide a comprehensive range of services tailored to meet your specific needs. Custom-built crates are designed for maximum protection and stability, utilizing high-quality materials to withstand the rigors of transportation. For optimal safety, we offer dedicated air-ride transport, ensuring a smooth journey and mitigating the risk of damage during transit. To further safeguard your investment, we provide transportation insurance, giving you peace of mind throughout the shipping process. Additionally, we offer a variety of customizable options, including heat-treated wood to prevent pest infestations and vapor barrier bags that protect against moisture and environmental damage. With our expertise, you can trust that your capital equipment will be handled with the utmost care and professionalism from start to finish.

Installation, Start-Up, and Training

Achieving seamless integration into your existing workflow starts with our professional installation services. Our experienced technicians will set up the system and ensure it is up and running at the same performance level as it was during the Factory Acceptance Testing (FAT). During installation, we provide detailed, hands-on training services for your operators. Our training sessions are designed to empower your team with the knowledge and skills required to effectively operate and maintain your system. We cover everything from basic operational procedures to troubleshooting techniques, ensuring your operators feel fully confident and capable in their roles. With our support, your team will be ready to leverage the full potential of the system from day one.

Technical Support

In today's fast-paced production environment, automation systems require swift and effective troubleshooting to minimize downtime. At Intec Automation, we understand the urgency of maintaining efficient operations.

Whether it's diagnosing a complex issue through advanced remote monitoring tools or dispatching a technician to your site, we ensure prompt and effective solutions.  As part of the Machine Solutions family of companies, we can deliver even quicker response times and give you access to a network of highly skilled technicians located worldwide. Whether you require troubleshooting assistance, maintenance, or repairs, our team is ready to support you wherever you are, ensuring that your equipment continues to meet your needs effectively.

Documentation and Other Requests

Intec Automation understands the importance of having accurate and accessible documentation for every system we provide. Whether you require replacement manuals, part or assembly drawings, or additional technical information, our dedicated team is committed to delivering these resources promptly and efficiently. Your satisfaction and the seamless operation of our systems are our top priorities.

OEE Optimization and Preventative Maintenance

Preventative maintenance is critical in enhancing system productivity and minimizing potential downtime. Our field service team focuses on proactive strategies through comprehensive scheduled maintenance tailored to specific equipment and operational needs. Our experienced technicians conduct inspections to detect early signs of wear or malfunction, which can significantly extend your equipment’s lifespan. This proactive approach improves reliability, reduces repair costs, and ensures efficient long-term operation of systems.

Modernization & Upgrades

In today's fast-paced industrial landscape, products and consumer demands are continually evolving, and technology must keep pace. At Intec Automation, we understand the importance of upgrading your equipment to remain competitive and efficient. We provide comprehensive retrofitting solutions, tailored system enhancements, and automation upgrades designed to boost the performance of your machinery while extending its operational lifespan.

Spare & Replacement Parts

Once design engineering and system validation are complete, we create a recommended parts list to help you identify which items you should consider stocking. We identify consumable replacement parts, critical items, and long lead time components.  

Waiting to stock spare parts or trying to source them independently comes with several risks and can lead to significant costs. Quality is crucial when dealing with these components. Whether you're establishing an initial inventory for part replacements or ordering routine replenishments, sourcing from Intec Automation guarantees you will receive authentic components at competitive prices.

Need Support? We’re Here to Help!

Your business operates on a complex system, and ensuring its efficiency is our top priority. Whether you need assistance with technical troubleshooting to resolve system errors, on-site service for maintenance or repairs, access to critical spare parts to minimize downtime, or comprehensive system upgrades to enhance performance, our dedicated team is ready to assist you every step of the way. We are committed to keeping your equipment running smoothly and ensuring that your operations continue without interruption.